Support

Get help without sending research evidence.

Contact: socialreminderinfo@gmail.com. Include the product version, page or workflow, browser/operating system, exact visible error, steps to reproduce, and whether the issue occurs in the complete sample.

Do not send by ordinary email

Do not attach participant responses, checkpoints, unreleased labels, researcher notes, session-code lookup tables, recordings, personal data, confidential client material, or screenshots containing them. Reproduce the issue in a blank or sample project where possible. If evidence is essential, ask support for an approved secure route first.

First checks

Confirm a current supported browser and whether the storage indicator says persistent or session-only.
Download a checkpoint before troubleshooting or clearing anything.
Try the complete fictional sample in a new browser profile.
For a response error, confirm the file came from the selected edition and was not edited.
For a participant file, test the exact downloaded HTML directly and from a local server.
Record the first console error only if you know how, and remove sensitive text before sharing.

Common messages

Digest does not match	The JSON payload changed after export or is not the original supported file.
Edition identity does not match	The response belongs to a different frozen edition.
Project changed in another writer	Another tab or stale revision wrote the project. Close duplicate tabs and reopen the latest project.
Session-only storage	IndexedDB could not open. Download checkpoints immediately; work lasts only for the tab.
Participant pilot window blocked	Download the HTML and open it directly instead of using the new-window preview.

Security and accessibility

For suspected vulnerabilities, follow security reporting. For an accessibility barrier, include the input method, zoom, viewport, assistive technology if relevant, expected behavior, and actual behavior. Do not include participant data.

Support boundary: support can explain product behavior and investigate defects. It does not approve research design, consent, privacy, ethics, statistics, legal compliance, accessibility compliance, hosting, or decisions based on findings.

Contact support

socialreminderinfo@gmail.com. Include a sanitized reproduction, browser and device. For a purchase question include the receipt reference. Do not send payment-card details, passwords or confidential project files. No response time is guaranteed.